Reference

How idnscore 888 handles your legal standing

Your account, your money, your rules. We keep everything transparent—from how we verify your identity to how fast we process withdrawals.

Account security verified at sign-upWithdrawal requests processed within hoursDANA, OVO, GoPay and QRIS deposits instant
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idnscore 888 How idnscore 888 handles your legal standing
REACH US DIRECTLY

How to contact us about your account or legal questions

Live Chat Open the chat widget in the bottom-right corner of your account dashboard. We respond in English during 08:00–22:00 Indonesia time, seven days a week. Response time is typically under three minutes.
Email Support Send account inquiries to [email protected]. We read and reply within 24 hours. Use this channel for formal requests like data access or account closure confirmation.
Account Settings Update your contact details, phone and email directly in your account. Go to Settings > Profile to verify your address or request a legal statement about your account history.
HOW WE PROTECT YOU

Data security, cookies and your control over your account

Password and Login

Your password is one-way hashed and never stored in plain text. Enable two-factor authentication in Settings > Security to add a second verification step when you log in from a new device.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your deposit method. Analytics cookies help us spot fraud. You can disable non-essential cookies in your browser; login will still work.

Data Retention

Account data stays on file for as long as your account is open. After closure, we keep transaction records and ID copies for seven years to comply with local financial reporting requirements and handle disputes.

Data Access Requests

Want a copy of what we hold on you? Email [email protected] with 'Data Subject Access Request' in the subject line. We send a complete export within 30 days at no charge.

Device and IP Logging

We log your login device, IP address and browser fingerprint to spot unauthorised access. If we detect a login from an unusual location, we may ask you to verify your identity before allowing withdrawals.

Account Closure

Request closure anytime in Settings > Account > Close Account or email [email protected]. We process closures within 24 hours and return any balance to your deposit method.

Your questions about account rights, data and legal terms answered

Your deposits are held in segregated player accounts and separate from our operating funds. Where local law permits, these funds are protected. If operations cease, you will be notified and your balance returned to your nominated payment method within the timeframe set by local regulation.

Yes. Log in to your account and go to History > Transactions to view every deposit, withdrawal, bet and win from the past 24 months. For older records or a formal export, email [email protected] with your request and we send a full statement within five business days.

Where local law permits, your account works from anywhere. If you travel outside Indonesia, you can still log in and play. However, we may restrict access to certain games or betting types depending on your location—check the lobby for current availability in your region.

We encrypt all data in transit using TLS 1.2 or higher and store sensitive fields encrypted at rest. Your password is hashed with bcrypt. We do not sell or share your data with third parties outside payment processors and legal compliance—see our full privacy statement in Settings > Legal.

Contact our support team via live chat (08:00–22:00 Indonesia time) or email [email protected] with your transaction ID and a clear description of the issue. We investigate and respond within 48 hours. Disputes older than 90 days require a formal written request.

You can close your account instantly in Settings > Account > Close Account. We retain transaction records and your ID copy for seven years as required by local law for tax and dispute purposes. Non-essential personal data is deleted 90 days after closure.

We operate where local law permits and maintain compliance with financial reporting and consumer protection standards. Access and eligibility depends on local law. If you have questions about whether our service is available in your region, contact [email protected] and we will clarify your status.

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